Hello Karen, Mark and Bob, 
Midge, Leisa and I thank you sincerely for your efforts on our behalf. 
As I think I have said previously to Mark and Karen, I have rarely encountered solicitors or a law firm like you. 
You have been extraordinarily diligent and capable. Your effort and your commitment to your clients is, in my experience, unparalleled. 
What makes your professionalism and ethos more remarkable is that you have worked for years on this matter and not once requested payment for your work. 
Furthermore, when you finally billed us it was for a paltry amount relative to your work, effort and costs. 
I never thought I’d say this about lawyers, but you are exceptional. 
Once again, our sincere thanks and good wishes.

Hello Mark and Karen,
Today I logged onto my business account and for the first time in nearly 6 years it was in the black.
As you can imagine, this has lifted a great weight off the shoulders of Kellie and me. 

For this I thank you all for all you have done to help us get here. 5 years and 11 months ago Kellie and I set out to help many people reach a point where they can get answers to a failed program, to try to get an opportunity for the “little guy” to be given a voice, to be given a chance to correct a great wrong. 

It was your continuous efforts and hard work that has allowed what we had originally set out to do be achieved to many businesses effected by the Home Insulation Program, with what you have achieved that future programs will be established with more consideration and greater care be taken to consider all those involved and departments take responsibility for their programs.

I do wish you all good luck with the class action as I hope many others can experience the joy that we have felt today.

Thank you for all you have done to get us here, and please keep in contact with us.

“We can’t speak highly enough of the professional personal service we received from Bernard and Maria, they made a very difficult situation feel comfortable and we received a fantastic outcome, we can’t thank them enough”

Thank you very much Bernard, for everything.  We are extremely happy with the results. 
You have changed my perception of lawyers.”

Hi Karen and Mark
As you know we have had to accept the Government’s offer today and have done so reluctantly in the absence of a clear alternative.
We know that we would not be receiving any offer if it was not for the tireless, dedicated and honest work provided by you.

I am personally sorry that we were not able to continue as part of the team and see the job through to its conclusion.

It has been a privilege for us to have met with you both and thank you for the work you have done to get this result. Rarely do we meet people such as yourselves who will put the needs of others before their own.

If we can be of help in any way please call.
I hope we will meet again in better circumstances. 
Thank You !